![]() No additional action is needed, and you won’t need to reach out. What if an event is canceled? In the event an event is canceled and you purchased your tickets online, you will automatically be refunded the ticket price - except applicable fees - if you ordered your tickets online through. Tickets that were lost or damaged and were purchased online can be found using the “Lost Ticket” feature on the Tickets page. What if my physical tickets were lost or damaged? Tickets that were lost or damaged and were purchased at the Ticket Office cannot be replaced. If you need to change the name of the person picking up tickets, please email I pick up my tickets instead of printing them out? No, the delivery method chosen at checkout is final. How do I pick up tickets set for Ticket Pickup? Tickets must be picked up by the person whose name is on the order, and they must bring a photo ID and order number to the Ticket Office. When are tickets mailed out? If you purchased tickets online and selected mail delivery, they will be mailed out within 10 business days, unless noted otherwise. When do we stop mailing tickets? 10 days before the event date, but tickets can be held for ticket pickup, or you can choose mobile or print at home tickets. What if I have misplaced my online tickets? If you have lost your tickets, please use the “Lost Ticket” feature on our website. We do not refund or exchange any tickets. When does the Ticket Office open? The Ticket Office is only open for event days for the Fall Round Up, October 12 th – 15 th.Ĭan tickets be refunded or exchanged? All sales are final. Tickets for the 2023 Fall Round Up Festival go on sale September 1 st, 2023. When do tickets go on sale? Tickets for the 2024 Season will not go on sale until Spring 2024.
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